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  1. Using Windows Trident Video Drivers
  2. Windows 3.0 most Frequently asked questions:
  3.  
  4. A.     Windows hangs up problems:
  5.  
  6.        1.    Windows won't come up, it kicks back to the "C:\" prompt.
  7.  
  8.        2.    Windows hangs up during or after installing Trident drivers.
  9.              (Get following error message "File VDDTVGA.386 corrupted")
  10.  
  11.        3.    Get error message when try to run Windows in 386 Enhanced mode.
  12.  
  13. B.     Windows display problems:
  14.  
  15.        4.    Garbage on the screen or double images.
  16.  
  17.        5.    Windows color palette doesn't look right. (Colors start changing).
  18.  
  19.        6.    Can't display certain modes.
  20.  
  21.        7.    Windows screen size is too tall or too narrow. The horizontal and vertical screen
  22.              size ratio is not correct.
  23.  
  24.        8.    Icons and characters are too small in 1024x768 mode.
  25.  
  26. C.     Windows application problems:
  27.  
  28.        9.    Problem with Windows' application software.
  29.  
  30.        10.   Mouse doesn't function properly.
  31.  
  32. Software driver Version B3.0 is for 8900B.  The files are listed below.
  33.  
  34.        README.TXT         2691  03-20-91      12:03p
  35.        OEMSETUP.INF       3668  11-06-90      4:44p
  36.        TRIDENT            119   06-18-90      4:52p
  37.        W1024.DRV          44869 03-11-91      11:00a
  38.        W800.DRV           42493 06-08-90      3:18p
  39.        W1024F.DRV         45045 03-11-91      10:59a
  40.        T1024F.DRV         38602 03-11-91      11:44a
  41.        T1024.DRV          38422 03-11-91      11:43a
  42.        T640.DRV           38446 03-11-91      11:34a
  43.        T800.DRV           38401 03-11-91      11:39a
  44.        VDDTVGA.386        18698 12-20-90      6:01p
  45.        TVGA.GR3           8478  06-18-90      7:31p
  46.  
  47. Software driver version C4.01 is for 8900C, 9000 and later release products.  The files are listed
  48. below.
  49.        README   TXT      3693 01-10-92   3:36p
  50.        OEMSETUP INF      4067 12-05-91   6:00p
  51.        TRIDENT            119 06-18-90   4:52p
  52.        W800     DRV     42493 06-08-90   3:18p
  53.        W1024C   DRV     45041 05-01-91   3:55p
  54.        W1024FC  DRV     45231 05-01-91   3:57p
  55.        T640C    DRV     38629 01-09-92   1:48p
  56.        T800C    DRV     38613 01-10-92   2:29p
  57.        T1024C   DRV     38601 01-10-92   2:36p
  58.        1024FC   DRV     38766 01-10-92   2:37p
  59.        T800-5   DRV     39215 01-10-92   3:05p
  60.        HI640    DRV     37678 12-04-91  11:28a
  61.        HI64064K DRV     37662 12-04-91  11:31a
  62.        HI512    DRV     37570 12-03-91   7:08p
  63.        HI51264K DRV     37551 12-04-91  11:31a
  64.        VDDTVGA  386     18758 08-01-91  10:35a
  65.        TVGA     GR3      8478 06-18-90   7:31p
  66.  
  67. The following pages are Windows 3.0 trouble-shooting flow-charts.  These flow-charts are
  68. designed to help customers to solve their Windows problem related to Trident display drivers.
  69.  
  70. *      "Delete Trident driver files" means delete "VDDTVGA.386", "TVGA.GR3", and/or
  71.        "T1024.DRV" ...etc. in C:\windows\system directory.
  72.  
  73.  
  74.  
  75.                             1. Windows screen won't come
  76.                               up. It kicks back to DOS
  77.                                        prompt.
  78.  
  79.  
  80.                             Are you using lastest version
  81.                                   of driver?
  82.        No                                       Yes
  83.        _______________________________________________
  84.      |                                                |
  85. Get latest driver                             Follow the instrution
  86. from BBS.                                     in README.TXT file and
  87.                                               User Manual.
  88.                                                       |
  89.                                               Try adding Statement
  90.                                               "emmexclude=A000-DFFF"
  91.                                               to [386 enhanced]                                                 
  92.                                               section of Windows
  93.                                               SYSTEM.INI file.
  94.                                                        |
  95.                                               If using QEMM, try                                               
  96.                                               using QEMM exclude 
  97.                                               statement "device=
  98.                                               qemm386.sys x=
  99.                                               A000-DFFF" in                                                     
  100.                                               config.sys file.
  101.                                                        |
  102.                                               Check config.sys and                                              
  103.                                               autoexec.bat files and minimize TSR                          
  104.                                               (Terminate & stay resident) or
  105.                                               Device Drivers, such as,                                        
  106.                                               device=mouse.sys in config.sys or                   
  107.                                               pctools.exe in autoexec.bat.
  108.                                                        |
  109.                                               Try to delete Trident                                              
  110.                                               driver files and reinstall driver.
  111.  
  112.  
  113.                             2. Windows hangs up during or
  114.                           after installing Trident driver.
  115.                                           |
  116.                                           |
  117.                       Please follow installation procedures in
  118.                        Trident Software User Manual correctly.
  119.                                           |
  120.                                           |
  121.                          Did Windows give any error message
  122.                                    before hang-up?
  123.                                           |
  124.     _____No_____________________________________Yes_____
  125.     |                                                  |
  126. Check the config.sys &                If it reports "... file corrupted", 
  127. autoexec.bat files and minimize       delete Trident driver files and use
  128. TSR or Device Driver, such as,        a new set of drivers.  
  129. device=mouse.sys in config.sys                         |  
  130. or pctools.exe in autoexec.bat.       If using network "SETUP/N",
  131.                |                      will need to use "EXPAND" 
  132.                |                      command to expand drivers
  133. If system.ini has been edited, try    before installing.
  134. replacing with a clean version.                        |
  135.                |                      If it reports "error building
  136.                |                      WIN.COM" will need to upgrade   
  137. Delete Trident driver files and       Windows version 3.00a.
  138. reinstall driver.                                      |
  139.                |                      Reinstall Windows program.
  140.                |
  141. Reinstall Windows program.
  142.                                                                       
  143.                              
  144.                                                                 
  145.                                                                  
  146.                                                                  
  147.                                                                  
  148.                                         
  149.  
  150.                    3. Get error message when try to run Windows in
  151.                                   386 enhanced mode
  152.                                           |
  153.                                           |
  154.                           Are you using old WIN2.X drivers?
  155.                         (If yes, download new Windows driver)
  156.  
  157.  
  158.  
  159.  
  160. 4. Garbage on the screen or double Images.
  161.  
  162.                       Are you using our latest Windows driver?
  163.                                           |
  164.                                           |
  165.     ____No___________________________________Yes_________
  166.    |                                                     |
  167. Get the updated Windows                   Using MODETEST to verify
  168. driver from BBS.                          the problem.
  169.                                                          |
  170.                                           For TC2 board, check                                              
  171.                                           jumpers setting for memory 
  172.                                           configuration.
  173.                                                          |
  174.                                           For LC2 board, check                                              
  175.                                           jumper SW3.
  176.                                                          |
  177.                                           Defective board, Contact                                           
  178.                                           dealer.
  179.                             
  180.  
  181.                    5. Color palettes in Windows doesn't look
  182.                               right or colors changing.
  183.  
  184.                           Are you using our latest driver?
  185.                                           |
  186.     __No______________________________________Yes______
  187.    |                                                  |
  188. Get new driver from               Have a defective RAMDAC, memory
  189. BBS.                              chips, clock chips, or crystal. 
  190.                                   Contact dealer to have problem
  191.                                   taken care of.
  192.  
  193.  
  194.  
  195.                            6. Can't display certain modes.
  196.  
  197.  
  198.                                 Run MODETEST program
  199.                                           |
  200.      ____Fail______________________________Succeed______
  201.     |                                                  |
  202. Enough memory to                         Are you using our latest
  203. run this mode?                           version of driver?
  204.     |                                                  |
  205. Run TVGACRTC program                     Delete Trident driver
  206. to set video parameters.                 files from C:\WINDOW\
  207.                                          SYSTEM subdirectory and
  208.                                          reinstall driver.
  209.     |                                                  |
  210. Hardware problem, check                  Reinstall Windows program
  211. spec. & capability of the                and Trident driver.
  212. monitor.
  213.  
  214.  
  215.                    
  216.                             7. Windows screen size is too
  217.                               tall or too narrow.  The 
  218.                             horizontal and vertical size
  219.                                 ratio is not correct.
  220.  
  221.                               Run "MODETEST" ro verify
  222.                                     the problem.
  223.                                           |
  224.                                           |
  225.                               Using TVGACRTC to adjust 
  226.                                      screen size
  227.  
  228.  
  229.  
  230.                            8. Icons and characters are too
  231.                                small in 1024x768 mode.
  232.  
  233.                            Using latest large font driver?
  234.                                           |
  235.                        See November issue of "Inside Microsoft
  236.                          Windows" for changing screen font.
  237.  
  238.  
  239.                     9. Problem with Windows application software
  240.                                           |
  241.                        Please call our Technical support Dept.
  242.                         and provide us software information.
  243.                                           
  244.  
  245.                          10. Mouse doesn't function properly
  246.  
  247.                             Does mouse function properly 
  248.                                 in standard VGA mode?
  249.                                |
  250.        ____No__________________|_______________Yes_______
  251.        |                                                 |
  252. Check mouse connection                       Are you using our
  253. or call mouse vendor to                      latest version of 
  254. get latest mouse driver.                     Windows driver?
  255.                                     No__________________|____Yes__ 
  256.                                      |                           |
  257.                              Get updated driver           Call mouse
  258.                              from our BBS.                vendor for
  259.                                                           latest mouse
  260.                                                           driver.
  261.                                                                  |
  262.                                                           Report to                                                    
  263.                                                           Technical                                                    
  264.                                                           Support
  265.                    
  266.